Shipping policy

📦 1. Processing and Dispatch Times
Orders are processed within 5 business days of payment confirmation. Shipments are handled by reliable national and international carriers, with ongoing delivery-status tracking.

🚚 2. Delivery Times
Delivery times vary depending on the destination and the selected shipping method. Specific estimated delivery times are shown directly at checkout.

💰 3. Shipping Costs
Shipping charges are calculated according to the weight and dimensions of the parcel and the order destination. The exact cost will be shown before the purchase is confirmed.

📍 4. Order Tracking
Each order is assigned a tracking number, which will be sent by email once the parcel has been dispatched. You can track the shipment directly on the carrier's website.

⚠️ 5. Shipping Problems
If a parcel is delayed or lost, please contact us immediately so that we can investigate with the carrier. If the goods are damaged, please report the problem, preferably within 48 hours of delivery, and include photographic evidence of the damage. This recommended time limit does not affect statutory warranty rights or other mandatory consumer rights.

🌍 6. Customs Duties and Import Taxes
For international orders, any customs duties and import taxes are payable by the customer. We recommend checking with the local customs authorities for any additional charges before placing an order.

📞 7. Shipping Support
For questions about shipping or for assistance, contact us at zippopiu@zippopiu.it. Our team is available to help resolve any problems with the delivery of your order.